Home Life Insurance & Financial Planning Newsletters About Us
02 4969 8370 newcastle office 02 9683 7233 head office
AIIB Financial Services Guide - 21st March 2016.pdf
AIIB Privacy Policy 201501.pdf

Our commitment to you is to ensure prompt claims settlement.  The following procedures are designed to obtain that result but if any difficulties occur please contact your account manager who is identified on your AIIB invoice. We will work with you and the insurers to resolve any issues.

Make A Claim

Our commitment to you!

All losses are to be reported to AIIB as soon as practicable after the event.

The first notification should be by telephone call, or as circumstances dictate and should include the following information:

  • Description of incident
  • Date and time
  • Location where damage or loss occurred
  • Estimate of loss/repair costs
  • Action being taken to minimise loss

AIIB will advise you of the procedure and notify Insurers, who will appoint a Loss Assessor to handle major claims.

PROPERTY DAMAGE OR THEFT CLAIMS

LIABILITY & MOTOR VEHICLE CLAIMS

  • Do not admit Liability.
  • Notify Broker of accident details with nature of injuries or property damage.
  • Forward all correspondence to Broker.

AIIB will advise you of the procedure and contact the  Insurers.

WORKERS COMPENSATION CLAIMS

  • On the sustaining by an Employee of any personal injury or disease arising out of or in the course of their employment, claim forms are to be completed and lodged direct with the appropriate Insurer.
  • Two forms are required to be completed, i.e. Employer's Notification of Claim by the Company and Notice of Injury Form by the Employee concerned.
  • Should the Employee's incapacity prevent the immediate completion of the Notice of Injury Form, the Employer's Notification of Claim is to be completed and sent to the Insurer and the Notice of Injury Form forwarded as soon as practicable.
  • All Medical Certificates and Accounts are to be forwarded to the Insurer.

Notify Insurers by telephone of any serious injury immediately after the occurrence, as they may wish to appoint an Assessor.

Submit Enquiry Make a Payment Make a claim About aiib Our Products home fsg Web Enquiry Insurance Products Make A Claim AIIB Financial Services Guide - 21st March 2016.pdf About Us Make A Payment Home

Full details of how to make a claim are outlined in your policy document.

AIG CLAIMS INFORMATION

Full details of how to make a claim are outlined in your policy document.

ZURICH CLAIMS INFORMATION